Fax: Oct-April 708-429-9402
Warehouse: 4532 S. Kolin Ave.
Chicago, IL 60632
Office: P.O. Box 2215
Orland Park, IL 60462
THINK YOUR COMPANY IS PREPARED FOR A RECALL?
ONLY one in ten produce companies that call us for help during a recall has a plan that
enables it to make strategic decisions, conduct the recall in the most e;ective manner,
protect the company’s reputation, and minimize its liability during a recall. Here is a
sample of elements most frequently omitted from produce company recall plans.
1. A list of questions to ask before making the decision whether to recall. A phone call saying
that your product tested positive for a pathogen is NOT reason alone to issue a recall.
2. Clear guidelines on when and why to (or not to) test or retest.
3. Decision tree for when an event must be reported on the Reportable Food Registry and who
will do it.
4. Written procedures on how to deal with an inspection by federal and/or state authorities after
5. Written company policies regarding employee code of conduct, media, photography,
videotaping, and social media.
6. Identify how unexpected legal and regulatory questions that come up during the recall will be
7. Document the process for informing employees, in each language necessary, including how
and when to inform them.
9. A social media strategy during a recall –circumstances under which the company will want to
be proactive or reactive.
10. Designated persons to do each and every detailed task identified in your plan on a moment’s
notice, 24/7. Designated backup for each of them, in case your go-to person is unavailable.
Erin Grether, Government A;airs and Science Policy Coordinator